Welcome to KnowMe!

KnowMe Messenger (" we", " our" or " us") values your privacy. This Privacy Policy informs you of your choices and our practices regarding any Information (as defined in the "The Information We Collect and How We Collect It" section below) you provide to us.

The use of KnowMe (through the KnowMe mobile app, or any third party platforms through which KnowMe is provided) may involve the collection and use of your Information. It is important for you to understand how this happens and how you may control it, so please read this Privacy Policy carefully.

By using KnowMe, you agree that we may collect, use and share your Information in accordance with this Privacy Policy, as revised from time to time.

If you wish to contact us regarding this Privacy Policy or any privacy-related matters, please contact us via email at


This Privacy Policy applies to KnowMe, including any services associated with KnowMe that incorporates this Privacy Policy by reference. Those KnowMe-related services may have further privacy-related terms that you must agree to as part of your use of those services.

This Privacy Policy is incorporated into and forms part of the KnowMe Terms of Service that you have agreed to in order to use KnowMe. Any terms used in this Privacy Policy will have the same meaning as the equivalent defined terms in the KnowMe Terms of Service, unless otherwise defined in this Privacy Policy or the context requires otherwise.

Please also note that this Privacy Policy does not apply to Information collected: (i) through third party services (including any third party websites) that you may access through KnowMe; or (ii) by other companies and organisations whose services are used by KnowMe.


We may from time to time revise or add specific instructions, policies and terms to this Privacy Policy. These instructions, policies and terms form part of this Privacy Policy. Where we consider that any changes to this Privacy Policy are reasonably material, we will notify you via KnowMe (including via direct messaging or the KnowMe website), other direct communication to you, or other means prior to the change becoming effective.

By continuing to use KnowMe after any changes to this Privacy Policy, with or without notice from us,you are agreeing to the revised Privacy Policy.


In providing KnowMe, we collect, store and use the following Information relating to you:

" Information" is Personal Information and Non-Personal Information;

" Personal Information" is any information or combination of information that relates to you, and can be used to identify you. Personal Information may include the following:

" Location Data" is information that we collect regarding your location, including:

" Log Data" is technical information that is automatically collected by us when you use KnowMe including:

" Non-Personal Information" is any information that relates to you but from which it is not practicable to directly or indirectly identify you, including Personal Information in aggregated, anonymised or pseudonymised form.

" Shared Information" is information about you or relating to you that is voluntarily shared on KnowMe. Shared Information may include postings that you make on KnowMe (including your public profile, your posts, and photos, videos and voice recordings as accessed with your prior consent through your device's camera and/or microphone sensor), any postings from others that you re-post and Location Data and Log Data associated with such postings. Shared Information also includes information about you (including Location Data and Log Data) that others who are using our services share about you.


We may use your Information for any of the following purposes:

Personal Information within Your Content

If any of your Personal Information comprises Your Content (as defined in the KnowMe Terms of Service), we and our affiliate companies may (subject to this Privacy Policy) use such Personal Information in accordance with the "Your Content" section of the KnowMe Terms of Service.


By agreeing to this Privacy Policy, you consent to the third party use, sharing and transfer of your Personal Information (both inside and outside of your jurisdiction) as described in this section. Other than as permitted under this Privacy Policy or as otherwise consented to by you, we will not transfer your Personal Information to any other third parties for their processing for any purposes.

Sharing for the provision of KnowMe

We and our affiliate companies may share your Personal Information within our group of companies and with joint venture partners and third party service providers, contractors and agents (such as communication service providers who send emails or push notifications on our behalf, fatal error reporting service providers, and mapping services providers who assist us and you with location data), in each case, for the following purposes:

Sharing with third party partners

In addition, we may allow third party partners (such as analytics providers) to collect your Personal Information over time and across different websites or online services when you use KnowMe.

We may also provide your Personal Information to third party marketing partners where you have asked us to do so or where it is required in order for us to provide KnowMe to you.

Other terms relating to the sharing of your Personal Information

Where we or our affiliate companies do share your Personal Information with any third parties, we will use reasonable efforts to ensure that such third parties only use your Personal Information: (i) in compliance with this Privacy Policy; and (ii) subject to any other instructions we give them, including any appropriate confidentiality and security measures that we implement.

As we continue to develop our business, we or our affiliate companies may be acquired by a third party or may re-organise our group structure. In these circumstances, your Information may be transferred within our group and/or to a third party who will continue to operate KnowMe or similar services under either this Privacy Policy or a different privacy policy which will be notified to you. The party to which your Personal Information is transferred may be located, and use your Information, outside of your jurisdiction.

Any of the above-referenced third parties in this "Sharing of your Personal Information" section may be located, and use and store your Personal Information, outside of your jurisdiction for the above purposes, including in jurisdictions where there may not be in place data protection laws that are substantially similar to or serve the same purpose as the laws of your jurisdiction.

We may also be required to retain, preserve or disclose your Personal Information under the circumstances set out in the "Period of use of your Personal Information" section below.


KnowMe enables Shared Information to be shared publicly with your KnowMe contacts, all users of KnowMe and/or the public, via features provided by either us or third parties, so that Shared Information can be broadly and instantly transmitted. Shared Information will remain public for as long as you do not delete it or make it either invisible or private; and even after you delete it or or make invisible or private, Shared Information may still be separately cached, copied, or stored by, or remain public through, other users or third parties who are not affiliated with and not controlled by us.

In addition, we may also provide other KnowMe-related features that allow you to share Shared Information in public - for example, publicly accessible blogs and forums, or certain social media features within KnowMe - for example, "plug-ins" (which create a direct link between two websites) and "widgets" (which are interactive mini-programs that provide third party services within KnowMe). You should be aware that any information you provide within such features may be read, collected and used by third parties who access them.

Please consider carefully what you post and communicate through KnowMe. In some instances, you may control what access the wider public has to your Shared Information via the privacy settings in some of KnowMe.


If you would like to update or amend your Personal Information within KnowMe, you may do so by making changes to your profile or posts.

You can delete your posts and you can make profile invisible so that it cannot be accessed by anyone. If you wish to request deletion of, your Personal Information from KnowMe; or to request the removal of an unauthorised KnowMe account, please contact us on We will respond to your request within a reasonable timeframe.

In some cases, we may not be able to update, amend or remove your Personal Information, in which case we will let you know why we are unable to do so - for example, certain requests may require disproportionate technical effort or extremely impractical (e.g. any requests that relate to our backup systems), or are prohibited by law.


When you use KnowMe, we may use your Information to send you push notifications to your device.

Service-related announcements

We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend KnowMe for maintenance). You may not opt-out of these service-related announcements, which are not promotional in nature.


In some jurisdictions, certain types of Personal Information, such as information about your race or ethnic origin, religious or philosophical views or personal health, is characterised as "sensitive" and is subject to stricter regulation than other types of Personal Information. Please note that content and information that you input to KnowMe, such as photographs or social activities, may reveal your sensitive Personal Information to others.

Before communicating any Personal Information of a sensitive nature within KnowMe, please consider whether it is appropriate to do so.

You consent to all processing of sensitive Personal Information for the purposes and in the manner described in this Privacy Policy.

Please note that we do not use your sensitive Personal Information for the purpose of serving advertising to you.


KnowMe may link you to social media or other features or services (including websites, plug-ins and widgets) provided by a third party. For example:

These third party social media or other services may be hosted by the relevant third party or us. Please note that such third parties who provide such services may be able to collect your Information and Personal Information (including your Log Data), and may set cookies on your device to enable such features to function properly.

Your use of any such third party services (whether social media services or otherwise), including any Personal Information you provide to such third parties and their collection and use of your Personal Information, are subject to the relevant third party's own terms of services and privacy policies and not the KnowMe Terms of Service or this Privacy Policy. This Privacy Policy only applies to any Information collected by us, does not apply to any services offered by or information practices of any third parties, and we bear no liability for any third party use of any Information provided by you to them.


Children under the age of 13 are not allowed to use KnowMe. We do not knowingly collect Personal Information from any children under the age of 13. Please contact us if you believe we have any Personal Information from any children under the age of 13 - we will promptly investigate (and remove) such Personal Information.


We operate and in future may continue to operate servers in a number of jurisdictions around the world, so the server on which your Personal Information is used and stored may not be in your jurisdiction.

You consent to the transfer of your Personal Information (both inside and outside of your jurisdiction) for the purposes described in this Privacy Policy.

We use a variety of generally accepted security technologies and procedures for the purpose of preventing loss, misuse, unauthorised access or disclosure of Information.

In KnowMe, to protect your data we use our own defined secured protocol which is not documented publically and which is used only by KnowMe, to communicate all Information (such as Location Data, Messages) provided by you to us. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times. Our systems and the communications networks through which you access KnowMe may be subject to security breaches and failures which are due to circumstances beyond our reasonable control. If you have any questions regarding the security of your Personal Information, please contact us.


We will generally only retain your Personal Information for so long as is necessary to fulfil the purposes for which it was collected, as set out under the "How We Use Your Information" section above. However, in the following circumstances, we may be required to retain, preserve or disclose your Personal Information for a longer period of time:

Subject to applicable laws and regulations, you may have the right to request to receive a copy of and make any corrections to your Personal Information which we hold, and to request that we deactivate and not use any of your Personal Information that is stored by us. You may direct such request to us, you may also log into your account with us and make the appropriate changes. We will use reasonable efforts to respond to all such requests made.

Should your account be terminated by you or us for any reason, we will (subject to the above paragraph) take steps to ensure that your Personal Information is no longer available through KnowMe, or otherwise used by us, within a reasonable period of time (subject to technical limitations) after such account termination. However, it is important to note that communications made by you using KnowMe may put your Personal Information in the hands of third parties that we cannot control.


We may, from time to time, use tracking technologies to collect, use and store Information about you or relating to you. This section describes how we use such tracking technologies.

Why do we use tracking technologies?

To help us better understand and provide KnowMe to you and our users

Tracking technologies enable us to better understand and provide KnowMe to you - for example, tracking technologies help us collect the following Information:

What are tracking technologies?

The "tracking technologies" that we use within KnowMe include the following:

How do we use tracking technologies?

We do not share your data with any third party, except when KnowMe encounters fatal error in which case we hand over log and other technical details (which may or may not contan tracking data) to third party who in turns give it to us for analyze the error and making KnowMe stable and error free to serve you better in future.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please write us on